Customer Testimonials 

 

Testimonials where your loyal customers speak in their own words about their success, gives you, your company, and your solutions tremendous credibility. Your prospective customers can visualize a successful result through testimonials and it will help you accelerate through your sales cycle. It can also reduce any perceived risk in doing business with your company. 

 

A video testimonial puts a real face on your mutual success and helps project confidence in you and your team. Don’t be shy about using video testimonials. They don’t have to be an exact fit to your prospective customer’s business. 

 

If a customer won’t agree to record a video testimonial to publicly go on record about their success, or if it’s not practical for them to do so, learn to tell their success story yourself, and then record your own videos to re-tell the story… you can make it anonymous, by leaving out the actual name of the customer. Just be sure your story is factual and can be proven later as needed. 

 

Your video only needs to be a couple of minutes long. The testimonial can begin by setting the stage about how the customer had an important business issue to solve, what problems the issue caused, and how you came to the rescue to help them attain substantial benefits. Be specific about the value your customer gained because you served as a partner to help them achieve the value. 

 

You might even consider recording your video in an area that is related to your story (like a warehouse, an auditorium, or an office setting). You can make it informal… set the backdrop in your own office, at an outdoor restaurant, at a train station, or even outdoors on a walking trail.   

 

In any case, you will find that these customer testimonials are as good as gold. 

 

I’m DJ Sebastian… To SELL MORE, you need to become a Great Communicator. Find out about my innovative online course at my website, thetechseller.com

 

A Powerful Opening

 

For every customer interaction, you must start out strong… Whether your meeting is face-to-face, a remote web conference, a phone call, or even an email or text message. Spend time to craft a powerful “opening.” 

 

Your customer or prospective customer could be one person or many, and they will evaluate your worth, your message, and its importance within the first 30 seconds of your meeting. You have one chance—one opportunity to captivate them. Don’t waste it. Don’t lose your audience right off the bat with a tired, boring opening. 

 

The most important thing is what you do or say right at the beginning, so 

– Forget the warm-up, 

– Forget making small talk, 

– Forget starting with a joke or a so-called ice-breaker, 

– Forget doing your introductions, yakking about your background, droning on about your company mission, your impressive list of customers, or spending ten minutes chatting about each agenda item… Those add up to a giant YAWN… you are about to put your audience to SLEEP. 

 

Instead, in those first 30 seconds, when you have their undivided attention, give them something that captivates them to quickly engage them. 

 

Because it’s not about you… it’s about them… Nobody cares about you until you give them something they should care about. 

 

Here’s an example of a captivating Opener… as the salesperson opens a customer meeting like this:

 

“What if… What if you could reduce your shipping costs by 10 percent? What would that be worth to your company? Later, we will explain how some of our other customers worked with us to achieve exactly that. 

Stay tuned.” 

 

See what happened here? You can envision how this can be a great way to get the customer yearning to learn more and set the tone for more in-depth discussion… Because you got them engaged right at the beginning.

 

I’m DJ Sebastian… To SELL MORE, you need to become a Great Communicator. Find out how at my website thetechseller.com