The Virtual Sales Advisor Machine Part 7
We continue the discussion on SAM the Virtual Sales Advisor Machine.
In the movie, 2001: A Space Odyssey, HAL 9000, was an artificially intelligent supercomputer that was depicted as a glowing, red camera lens with a yellow dot in the center—a rather primitive representation.
What if SAM not only spoke with a familiar dialect like a human but even looked like a human? And what if SAM exhibited features like those of the human customers? And was able to project emotions, facial expressions, and gestures? After all, if SAM could smile, wouldn’t that be a great first step to developing rapport with the customer?
SAM is coming, and when it does it will have realistic human features and capabilities that will help it feel familiar and comfortable—something a customer needs in order to have confidence in their interactions.
Advanced video games and virtual training modules often feature virtual “avatars” who move, sound, and act like humans. The avatar can be male or female and is dressed like its human counterparts. This avatar creates a calming situation that can help put the nervous viewer at ease, smiling, blinking, and guiding the novice through each step in the game or module.
SAM will help guide potential customers through the initial first steps of the sales process and help prepare them to enter the high-stakes arena of a full-blown sales relationship with greater ease.
Helping “pre-qualify” customers in early stages makes SAM a very attractive Artificial Intelligence option for sales organizations and will help streamline the sales process so that human sales professionals will have the valuable time they need to complete the more complex steps of the sales cycle.
I’m DJ Sebastian, and we’ll continue the discussion on the Virtual Sales Advisor Machine in the next briefing.