A Powerful Opening
For every customer interaction, you must start out strong… Whether your meeting is face-to-face, a remote web conference, a phone call, or even an email or text message. Spend time to craft a powerful “opening.”
Your customer or prospective customer could be one person or many, and they will evaluate your worth, your message, and its importance within the first 30 seconds of your meeting. You have one chance—one opportunity to captivate them. Don’t waste it. Don’t lose your audience right off the bat with a tired, boring opening.
The most important thing is what you do or say right at the beginning, so
– Forget the warm-up,
– Forget making small talk,
– Forget starting with a joke or a so-called ice-breaker,
– Forget doing your introductions, yakking about your background, droning on about your company mission, your impressive list of customers, or spending ten minutes chatting about each agenda item… Those add up to a giant YAWN… you are about to put your audience to SLEEP.
Instead, in those first 30 seconds, when you have their undivided attention, give them something that captivates them to quickly engage them.
Because it’s not about you… it’s about them… Nobody cares about you until you give them something they should care about.
Here’s an example of a captivating Opener… as the salesperson opens a customer meeting like this:
“What if… What if you could reduce your shipping costs by 10 percent? What would that be worth to your company? Later, we will explain how some of our other customers worked with us to achieve exactly that.
See what happened here? You can envision how this can be a great way to get the customer yearning to learn more and set the tone for more in-depth discussion… Because you got them engaged right at the beginning.
I’m DJ Sebastian… To SELL MORE, you need to become a Great Communicator. Find out how at my website thetechseller.com